Posted by Pascal on January 01, 1970
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Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.
I love Cafepress, this company has the best customer service: My sister ordered a printed sweatshirt for my son from them. Unfortunately it didn't fit him (the sweatshirt was to large). We contacted RMA and within a few hours they replied: we will send you a new one in the correct size. we didn't have to ship the old one back, which saved me postage and a trip to the postoffice. I never had this happen before, very impressed by Cafepress!
Rating: 5 / 5
My holiday cards order was very good with Overnight Prints.
The instructions on their website caused us some confusion, but a call to Overnight Prints cleared it up quickly.
We received the cards a day ahead of schedule. They are glossy, high-quality, and exactly as I wanted them to be.
I will say that some of my colleagues ordered business cards from Overnight Prints, some of them did have some problems with crooked corners, especially, but since i needed this job done QUICK and cheap, i decided to go for Overnight Prints. I will be checking them out for anything not requiring curved corners in the future!
Rating: 5 / 5
Poor shipping! Poor Customer Service! Poor me for ordering from here!! Delay in receiving order. Customer rep lied and said the order was lost while laughing. Spoke with supervisor who stated the order would be delivered next week. I will not spend any more of my money here and recommend you find another place to order from. Check out reviews from print company reviews. Cafe Press was not rated highly.
Rating: 1 / 5
We had a wonderful experience with Overnight Prints. My husband and me wanted a new business card design, and after creating the perfect design with their online design tool we decided to give them a go and placed an order.
Unforunately we had made an error in the design that we noticed a couple of hours after ordering. We gave them a call and spoke to a friendly person who immediately corrected the error for us.
Our new business cards do make a good impression, and we are impressed by overnight prints good old fashioned customer service.
Rating: 5 / 5
I bought a groupon type certificate for tiny prints so decided to order my Christmas cards there. I purchased a square card and ordered the longer size envelopes because the website said you pay normal postage versus extra postage for a square envelope. When I received the envelopes, the flap was on the side so I oriented my address label and stamps that way. Every single envelope (150) was returned to me because the USPS says I need double postage because of the way the envelope is oriented. I contacted tiny prints and they told me I should have known which way the envelope should have been oriented and they will not reimburse me for the stamps ... They will only send me new envelopes (what does that cost them ... A couple dollars?). So now, I either have to buy all new stamps (@ $75) to send the envelopes as they are or readdress 150 new envelopes, cut out all the stamps off the old envelopes and tape them on the new ones.... And the envelopes are not even arriving until 3 days before Christmas (guess they couldn't afford to ship them any faster) so I doubt I will be able to get them back out quickly enough to be delivered by Christmas. Tiny Prints should tell you you need to orient the envelopes in a certain way or put the flap on the long side where it normally is. I will never do business with this company again. Not only do they over charge for their products (cards were still very expensive even with discount certificate), they give terrible customer service.
Rating: 1 / 5
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