Posted by Pascal on January 01, 1970
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Pascal Smits is an expert in graphic design, print quality accuracy, product analysis and production process. With a background in print process management and printer development, Pascal is an all round expert.
Being their customer for several years and never encountered any problems before, the last order was dissapointing. The quality of the photo's was grainy, but they did solve the manner and reprinted my invitation cards free of charge.
Rating: 4 / 5
I bought a groupon type certificate for tiny prints so decided to order my Christmas cards there. I purchased a square card and ordered the longer size envelopes because the website said you pay normal postage versus extra postage for a square envelope. When I received the envelopes, the flap was on the side so I oriented my address label and stamps that way. Every single envelope (150) was returned to me because the USPS says I need double postage because of the way the envelope is oriented. I contacted tiny prints and they told me I should have known which way the envelope should have been oriented and they will not reimburse me for the stamps ... They will only send me new envelopes (what does that cost them ... A couple dollars?). So now, I either have to buy all new stamps (@ $75) to send the envelopes as they are or readdress 150 new envelopes, cut out all the stamps off the old envelopes and tape them on the new ones.... And the envelopes are not even arriving until 3 days before Christmas (guess they couldn't afford to ship them any faster) so I doubt I will be able to get them back out quickly enough to be delivered by Christmas. Tiny Prints should tell you you need to orient the envelopes in a certain way or put the flap on the long side where it normally is. I will never do business with this company again. Not only do they over charge for their products (cards were still very expensive even with discount certificate), they give terrible customer service.
Rating: 1 / 5
Have used Cafepress many times, and have absolutely nothing but praise for them. I have recently ordered t-shirts in the wrong size, and also got a mug with a hairline crack along the bottom, causing it to leak droplets of water, but within 30 mins of emailing, I received a response.
They even sent out a replacement mug and told me to the keep the old one, and the same for one of the t-shirts I had bought - that's $25 Dollars and a lot of hassle they saved me, even-though i would have happily returned it.
Best service, i definitely recommend!
Rating: 5 / 5
Im not impressed by Vistaprint at all. Their product pricing is competitive but their shipping prices are extremely high. On top of that it took almost 3 weeks for my order to arrive. Everything looks good and cheap with Vistaprint, but at checkout the negative experience begins. I will never use Vistaprint again.
Rating: 2 / 5
I ordered the free business cards from Vistaprint. Had to pay $19 bucks for shipping, and their quality was really bad.
A real waste of time and money.
Rating: 1 / 5
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