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Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
Many times you read negative reviews about companies online. I guess people do not take the trouble of leaving a good review when they are happy, so with the Christmas Spirit in mind i want to let everyone know that Printplace offers a great service and really nice print quality. I ordered posters from them and now im back for ordering Flyers.
Rating: 5 / 5
I love Tiny Prints selection of announcement cards, they really stand out. Placed an order with them for the first time, and everything went well.
Rating: 4 / 5
Moo is my go to website for anything business related. My company has more than 10 employees so I got their free service option and this makes my orders a lot easier as I just use a template and from there do the changes I want. The print is almost perfect every time – I tend to be picky that’s why I don’t say perfect – and I never had an issue with delivery time. As for service, no matter what issues or “dumb” questions I had, they always had a nice reply and I never felt they were patronizing. Reliable company and super competitive offers!
Rating: 5 / 5
Im not impressed by Vistaprint at all. Their product pricing is competitive but their shipping prices are extremely high. On top of that it took almost 3 weeks for my order to arrive. Everything looks good and cheap with Vistaprint, but at checkout the negative experience begins. I will never use Vistaprint again.
Rating: 2 / 5
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