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Snapfish is converting to a new site, and I had to communicate with at least four-five different CS reps. I admire people who can speak multiple languages, but this became ridiculous.
They all were obviously using the same script (e.g., "I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information."), and in the end, none were able to help me. I really wanted to communicate with a manager, not about the CS reps, but about the problems with Snapfish's new site.
My problem stems from the conversion of classic Snapfish to the new Snapfish. I started a photo book on another photo site (with no problems). Because a family member downloaded photos I want to include to Snapfish, I had to start over on Snapfish. Two of my images wouldn't download, (requiring 2-3 chats before someone finally figured out what to do), the size/format of the book I want is not available in the new Snapfish (which I learned after starting it on classic Snapfish and another chat), and photos shared on the new Snapfish cannot be transferred/shared with the classic Snapfish (another chat). So I either needed to use a different book (more expensive) or not include the photos.
Apparently, these features will be available once the new Snapfish is complete. Why on earth would any company introduce a new version before all features are available or before the bugs are worked out--beta version? I'm ordering prints of the photos on the new Snapfish and will scan them to include in my photo book on the other site. Then I'm done with Snapfish
Rating: 1 / 5
Being their customer for several years and never encountered any problems before, the last order was dissapointing. The quality of the photo's was grainy, but they did solve the manner and reprinted my invitation cards free of charge.
Rating: 4 / 5
I love Snapfish and always have. I needed three canvas photos delivered in time for my parents anniversary, and realized I wouldn't get them in time.
Instead of paying for expedited shipping, I gave them a call, they were kind enough to put a rush on finishing order, and I got them one day early (4 days earlier than they were scheduled) at no extra charge!
They're a wonderful company. And you can always find discount coupons online!
Rating: 5 / 5
Im quite happy with my photo book from Snapfish. It was delivered in good time (took 6 days) and the quality is excellent.
All images look bright and clear, there is no un-sharpness anywhere.
The cover photo worried me as it looked out of focus on the computer screen, but turned out sharp and vibrant on the book itself.
Unfortunately there were a few restrictions when i placed the order.
It is impossible to add frames or borders to the images and there is only a small selection of clip art. The selection of backgrounds however is very extensive.
If you are a simple computer user like me i recommend the Snapfish photo book service.
Rating: 4 / 5
Im not happy with Cafepress: I ordered a long sleeve tee shirt, but the design was off center. The print is shifted to the left of the shirt instead of centered. Also the fabric is low quality, the shirt already has a hole in the front.
Rating: 2 / 5
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